To Place an Order, Please Call 800-218-9222

FAQ

FAQ

Frequently Asked Questions
  1. What’s the difference between NEW and REFURB Fusers or Maintenance Kits?
  2. What kind of warranty do you have on your Fusers and Maintenance Kits?
  3. What is “With Exchange” and “W/O Exchange”?
  4. Do you have fuser or maintenance kit instruction to help me with installation?
  5. How long does it take to process and ship my order?
  6. Do you ship to other countries and what will the shipping cost be?
  7. Are there other ways to order if I do not want to use the online form?
  8. Do I receive a confirmation?
  9. What Forms of payment does AccuTek Imaging Resource Inc. accept?
  10. Do you accept Government or School District Purchase Orders?
  11. What If I need to change or cancel my order after I submit it?
  12. How do I track my order?
  13. What are your Office Hours?

1. What’s the difference between NEW and REFURB Fusers or Maintenance Kits?
The most significant difference between NEW and REFURBISHED fuser/maintenance kit is the price. AccuTek Imaging Resource, Inc. replaces all replaceable parts of the fuser and we use genuine OEM fixing film sleeve to rebuild our fuser.


2. What kind of warranty do you have on your Fusers and Maintenance Kits?
All our Fusers and Maintenance Kits, NEW or REFURBISHED, and parts all have a 90 days warranty.


3. What is “With Exchange” and “W/O Exchange”?
As a professional fuser rebuild manufacturer, we sell our fusers and maintenance kits (and some other parts) with an option that’s called Exchange Program. With that program, you can buy our fusers, maintenance kits at the lowered “Exchange” prices by returning your own defective fusers to us as an exchange. The defective fuser you are returning is called a CORE. Buyers are asked to return the core in re-useable packaging sent with the original unit. Return shipping is at buyers’ expense. A core is expected to be received by Accutek Imaging in “as-failed” condition without signs of attempted repairs or other physical damage caused by mishandling or poor packaging. A core needs to be returned to AccuTek Imaging within 15 days of the original purchase date. To allow necessary shipping time, we give some reasonable extensions. However, if we do not receive the core in 30 days from the original purchase date, a $100 core charge will be billed to your account. “W/O Exchange”: Buyers do not need to return any cores.


4. Do you have fuser or maintenance kit instruction to help me with installation?
Yes, please click Fuser/Maintenance Kit Installation instruction to find the help for your printer model.


5. How long does it take to process and ship my order?
Most orders are shipped within 24 hours. Then it will take UPS 1-5 business days to ship (depending on the shipping option you choose and your location).


6. Do you ship to other countries and what will the shipping cost be?
Yes we ship to most countries. Please email us at sales@accutekimaging.com to obtain a shipping cost estimate. Please provide detail shipping address and the items you are ordering.


7. Are there other ways to order if I do not want to use the online form?
Though our online ordering process is secure, AccuTek Imaging Resource Inc. will also accept email and phone orders. For the most effective off-line ordering, place your order as you would online with our shopping cart, but then print out the shopping cart page and fax it to us at (909) 628-8533 (We will call you for payment information). You may also email your order to sales@accutekimaging.com. Be sure to include your payment information. You can also order over the phone 800-218-9222 (toll free) or (909) 628-8300.


8. Do I receive a confirmation?
AccuTek Imaging Resource Inc. will send you a confirmation email with an Order Reference Number when your order has been received, then you can Track Order in our website.


9. What Forms of payment does AccuTek Imaging Resource Inc. accept?
VISA, MasterCard and American Express are gladly accepted. Money order, Cashiers check and personal check (may take up to 10 business days to clear) are also accepted.


10. Do you accept Government or School District Purchase Orders?
Yes, we do. Please fax your order to (909) 628-8533 or mail the original PO to 3957 Schaefer Ave. Chino, CA 91710 Attn: Order Department


11. What If I need to change or cancel my order after I submit it?
Contact us immediately by phone or email. We do not guarantee any change or cancellation of orders if the change or cancellation is not received in time.


12. How do I track my order?
Once your order is received, we’ll send you a confirmation email with an Order Reference Number, and then you can Track Order with the reference number.


13. What are your Office Hours?
You can speak to a friendly sales representative or customer service person Monday-Friday from 8 AM to 5:30 PM PST at (800) 218-9222 or (909) 628-8300. You can also send all requests by Email Us or fax to (909) 628-8533.


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