Frequently Asked Questions

This Agreement was last modified on November 11th 2019

What is “With Exchange” and “Without Exchange”?

As a professional fuser rebuild manufacturer, we sell our fusers and maintenance kits with an option that’s called an Exchange Program. With that program, you can buy our fusers, maintenance kits at the lowered “Exchange” prices by returning your own defective fusers to us as an exchange. The defective fuser you are returning is called a CORE. Buyers are asked to return the core in re-usable packaging sent with the original unit. Return shipping is at the buyer’s expense. A core is expected to be received by Accutek Imaging in “as-failed” condition without signs of attempted repairs or other physical damage caused by mishandling or poor packaging. A core needs to be returned to Accutek Imaging within 15 days of the original purchase date. To allow necessary shipping time, we give some reasonable extensions. However, if we do not receive the core in 30 days from the original purchase date, a $100 core charge will be billed to your account. “Without Exchange”: Buyer’s do not need to return any cores for their purchase.

What Kind of Warranty Do You Have on Your Fusers and Maintenance Kits?

All Fusers and Maintenance Kits, NEW or REFURBISHED, have a 90 days warranty. All other items sold also come with a 90 days warranty.

Brand new items can qualify for HP’s one year manufacturers warranty upon registering the products serial number with HP through the appropriate channels.

What if The Item I'm Looking For Isn't Found on The Website?

We understand that there tons of different parts and some are hard to find the part numbers on or don’t even have a part number. Feel free to call or email us and we will be glad to check our inventory for you. We carry a wide array of HP LaserJet printers, so there is a good chance we have the hard to find part that you’re looking for.

Do I Need an Account to Place an Order?

Yes, please create an account to begin placing orders with us. There are numerous benefits to creating an account; such as: fast checkouts, easy shipment tracking, an organized order history & more.

How Do I Place an Order?

You will first need to create an account to place an order online. Then simply add the item or items you wish to purchase to your cart and then proceed to checkout. You will receive an order confirmation email once your order has been successfully placed.

How Do I Track My Order?

First, locate the “Track Your Order” section found at the top of every web page. After clicking on the link, you can enter your Order ID and registered email address to begin tracking the order.

What if I Need to Change or Cancel My Order?

Contact us immediately by phone or email. We do not guarantee any change or cancellation of orders if the change or cancellation is not received in time.

How Long Does it Take to Process and Ship My Order?

Most orders are shipped within 24 hours. Then it will take UPS 1-5 business days to ship (depending on the shipping option you choose and your location).

Do You Ship to Other Countries and What Will The Shipping Cost Be?

Yes we ship to most countries. Please email us at sales@accutekimaging.com to obtain a shipping cost estimate. Please provide detail shipping address and the items you are ordering.

Can I Place an Order Over The Phone?

Yes we can take orders over the phone as well. You can speak to a friendly sales representative Monday-Friday from 9 AM to 5:30 PM PST toll free at (800) 218-9222 or (909) 628-8300. You can also send all requests by Email or fax to (909) 628-8533.

Who Should I Contact if I Have Any Questions?

Simply call or email us with any questions. We can then put you in touch with the appropriate department to resolve your inquiries.