Frequently Asked Questions

What is “With Exchange” and “Without Exchange”?

We are a professional fuser rebuild manufacturer and we sell fusers and maintenance kits with an optional Exchange Program.

“With Exchange”: You can buy our fusers and maintenance kits at lowered exchange prices by returning your defective fusers to us. The defective fuser you are returning is called a core. Buyers are asked to return the core in reusable packaging sent with the original unit. Return shipping is at the buyer’s expense.

A core is expected to be received by Accutek Imaging in as-failed condition without signs of attempted repairs or other physical damage caused by mishandling or poor packaging. A core needs to be returned to Accutek Imaging within 15 days of the original purchase date. So to allow necessary shipping time, we give some reasonable extensions. If we do not receive the core in 30 days from the original purchase date, a $100 core charge will be billed to your account.

“Without Exchange”: Buyers do not need to return any cores for their purchase.

What Kind of Warranty Do You Have for Fusers and Maintenance Kits?

All fusers and maintenance kits, new or refurbished, have a 90 day warranty. All other items sold also come with a 90 day warranty.

Brand new items can qualify for HP’s one-year manufacturers warranty upon registering the product’s serial number with HP through appropriate channels.

What if the Item I’m Looking for Isn’t on the Website?

We understand that there are many different parts and some are hard to find. Feel free to call us toll free 9am-5pm PST at 1 (800) 218-9222. or email us and we’ll be glad to check our inventory for you. We carry a wide array of HP LaserJet printers, so there is a good chance we have the part you’re looking for.

Do I Need an Account to Place an Order?

Yes. Please create an account to begin placing orders with us. There are numerous benefits to creating an account such as fast checkouts, easy shipment tracking, an organized order history and more.

How Do I Place an Order?

You will first need to create an account to place an order online. Then simply add the item or items you wish to purchase to your cart then proceed to checkout. You will receive an order confirmation email once your order has been successfully placed.

How Do I Track My Order?

First, locate the “Track Your Order” section found at the top of every web page. After clicking on the link, you can enter your Order ID and registered email address to begin tracking your order.

What if I Need to Change or Cancel My Order?

Contact us immediately by phone or email. We do not guarantee if the change or cancellation is not received in time. Contact us Monday through Friday from 9am to 5pm PST toll free at 1 (800) 218-9222.

How Long Does It Take to Process and Ship My Order?

Most orders are shipped within 24 hours. It can take UPS 1-5 business days (depending on the shipping option you choose and your shipping location). Large printers will be freight deliveries, which will require a valid point-of-contact to arrange.

Do You Ship to Other Countries and What Will the Shipping Cost Be?

Yes, we ship to most countries. Please email us to obtain a shipping cost estimate. Provide a detailed shipping address and the items which you are ordering.

Can I Place an Order Over the Phone?

Yes, we take orders over the phone as well. You can speak to a friendly sales representative Monday through Friday from 9am to 5pm PST toll free at 1 (800) 218-9222.

Who Should I Contact If I Have Any Questions?

Simply call or email us with any questions. We can then put you in touch with the appropriate department to resolve your inquiries. Call us for answers Monday through Friday from 9am to 5pm PST toll free at 1 (800) 218-9222.